Job Title

Accountability Coordinator


Erbil, Kurdistan Region, with frequent travel to project sites in other parts of the Kurdistan Region

Type of Position

Employment contract, full time

Length of Contract

12 months

Compensation and Benefits

Competitive salary and benefits commensurate with skills and experience.

About SEED Foundation

SEED Foundation is a locally registered NGO in the Kurdistan Region of Iraq. SEED’s mission is to protect, empower, and support the recovery of survivors of violence and others at risk. SEED is committed to delivering quality and holistic approaches, combining international expertise and local know-how to achieve results for the people of Iraq and Kurdistan. SEED’s programming focuses on four key objectives: 1) the delivery of transformational, comprehensive MHPSS services including case management, mental health, and legal services, as well as psychosocial support activities; 2) strengthening the capacity of service providers through education, training, and capacity-building programs; 3) promoting policy and social change to strengthen the rights of, and protections for, vulnerable groups and individuals; and, 4) supporting the protection and recovery of survivors of trafficking, including through SEED’s shelter for victims of trafficking and those at risk, after care services, and prevention work to reduce the risk of trafficking through public awareness, technical assistance, and advocacy for legal, regulatory, policy, process, and institutional changes.

Role of the Accountability Coordinator

Role of the Accountability Coordinator: The Accountability Coordinator will provide technical expertise and leadership to implement and support SEED’s Accountability Framework: specifically SEED’s policies on 1. Child Safeguarding (CSG); 2. The Prevention of Sexual Exploitation and Abuse (PSEA); 3. The Complaints and Response Mechanism. The Accountability Coordinator will oversee the SEED’s safeguarding strategies and activities to keep the communities SEED serves safe from abuse and harm. The Accountability Coordinator will be responsible for strengthening the quality of SEED’s safeguarding mainstreaming, mechanisms and procedures, activities, prevention, awareness raising, monitoring and reporting. The Accountability Coordinator will provide specialized support to the field Safeguarding Focal Points and to SEED’s Complaints and Grievance Committee (CGC), as well as represent SEED in external forums related to CSG and PSEA. The Accountability Coordinator will report to the Technical Department Director and work closely with the GBV and CP Technical Advisors, and collaboratively with all departments across SEED.

Specific Tasks

Prevention of safeguarding incidents (20%)

  • Design and disseminate culturally sensitive safeguarding materials across all sites.
  • Assist in developing safeguarding messaging for all levels of SEED.
  • Design and provide orientation training for all SEED staff, volunteers, and partners on the Accountability Framework and Safeguarding Policies, and annual refresher trainings in order for staff to be able to safely identify and report PSEA/CSG and other complaints.
  • Provide advice, resources, and guidance on safeguarding to SEED staff, volunteers, and partners. 
  • Conduct spot checks and visits at all SEED program sites and offices and participate in safeguarding monitoring.
  • Analyze information collected on safeguarding risk factors and make recommendations to Senior Management and Program Managers on how to enhance prevention strategies to mitigate risks. 
  • Assist Program team in designing CSG/PSEA risk assessments and assist in the mainstreaming of safeguarding throughout SEED programs and program proposals and contracts.
  • Support planning, budgeting, implementing, and reporting on SEED’s safeguarding activities.
  • Support the strengthening of internal safeguarding reporting mechanisms within SEED.

Response to safeguarding incidents (30%)

  • Receives in-person concerns or complaints related to a violation of the PSEA and CSG policies from Focal Points or others.
  • Reviews each safeguarding complaint and raises the complaint to the CGC as needed.
  • Prepare and share the SEED CGC Feedback and Complaint Recording Form with the CGC as needed.
  • Contributes to and supports the CGC during investigations.  
  • Take appropriate measures to ensure safety and protection of survivors, whistleblowers, and subject of complaints.
  • Ensure that the survivor receives the medical, mental health and psychosocial support, legal, and material support they require and assist survivors in accessing this support where needed based on their consent.
  • Ensure that complaint/report documents are stored securely to protect confidentiality.
  • Maintain communications with Senior Management and provide a monthly report on complaints, progress, and challenges.
  • Strengthen safe safeguarding procedures for receiving and reporting information through SEED’s Complaint and Feedback Mechanisms (CFM), informed by good practice and community consultations [and incorporating the relevant national laws of Iraq].
  • Support the Senior Management to establish and/or strengthen investigation protocols, including clear case handling responsibilities.
  • Support the Service Delivery Coordinators to strengthen referral pathways to survivors support services.

Engagement with and support of the affected population (10%)

  • Map existing community engagement projects in SEED and work with Program Managers and MEAL to mainstream safeguarding messaging and gather community input where appropriate.
  • Design Age, Gender and Diversity informed awareness-raising tools and facilitate awareness raising events for community members with emphasis on CSG/PSEA, their rights, how to safely report, and SEED’s mandatory reporting policies.
  • Strategize on how to support and strengthen existing community-based protection mechanisms (CBPM). Assist in providing CBPM safeguarding capacity building opportunities to community members.

Management and Coordination (40%)

  • Assist and train Human Resources in safer recruitment practices and policies; provide technical expertise on the mainstreaming of safeguarding in conducting interviews, job advertisements, screening/reference checks, etc.
  • Assist and train the MEAL unit in safeguarding monitoring tools and the mainstreaming of safeguarding (staff knowledge and awareness, the functionality of safeguarding mechanisms, relevant safeguarding concerns) in assessments and data collection. 
  • Support the Senior Management to meet their leadership safeguarding responsibilities.
  • Ensure that the identity of the Accountability Coordinator is widely known throughout SEED and is easily accessible.
  • Provide training and ongoing support to the field Safeguarding Focal Points.
  • Coordinate with sub/field offices to share lessons learned, as well as mainstream and harmonize safeguarding implementation throughout SEED. 
  • Maintain confidential records of reported SEA/CSG  incidents for SEED. Share anonymized records within SEED to meet reporting requirements, inform program adjustment, and further develop efforts to address SEA and CSG.
  • Share aggregated complaint records received with the appropriate national PSEA network as agreed with senior management. 
  • Perform other duties across SEED, as assigned by the supervisor.

Essential Criteria

  • Bachelor’s Degree required, Master’s Degree desirable
  • At least five years experience in safeguarding/child safeguarding/PSEA or experience in a similar field (e.g., child protection and/or gender-based violence protection in humanitarian international settings; Iraq or Middle East experience strongly preferred)
  • Strong experience in planning and leading on safeguarding on a range of organizational levels 
  • Track record of supporting operational change and/or the rollout of new policies and strategies
  • Experience in delivering training programs and supporting organizational capacity building in safeguarding/protection
  • Background in leading/participating in PSEA/child safeguarding investigations
  • Strong belief in human rights, gender equality, and safeguarding
  • Good interpersonal skills including the ability to gain trust and build relationships
  • Good diplomatic and persuasion skills
  • Ability to work effectively with people at all organizational levels
  • Strong ability to work independently 
  • High standard of spoken and written English and Kurdish, Arabic desirable 
  • Good computer skills, experience with Google Drive 
  • Ability to work in a stressful setting and adapt quickly to changing environments

How to Apply

  •   Interested candidates are invited to submit their applications here:
  • In order for an application to be considered valid, SEED only accepts online profiles duly completed. Only shortlisted candidates will be contacted.
  • Applications will be accepted and reviewed on a rolling basis until the position is filled.

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