Job Title: Case Manager 

Location: Erbil, Kurdistan Region, Iraq (KRI).

Type of position: Employment Contract 

Length of Contract: 12 months

Compensation and Benefits: Competitive salary and benefits commensurate with skills and experience. Local compensation package.

About SEED Foundation: SEED Foundation is a locally-registered NGO in the Kurdistan Region of Iraq. SEED’s mission is to protect, empower, and support the recovery of survivors of violence and others at risk. SEED is committed to delivering quality and holistic approaches, combining international expertise and local know-how to achieve results for the people of Iraq and Kurdistan. SEED’s programming focuses on four key objectives: 1) the delivery of transformational, comprehensive MHPSS services including case management, mental health, and legal services, as well as psychosocial support activities; 2) strengthening the capacity of service providers through education, training, and capacity-building programs; 3) ​promoting policy and social change to strengthen the rights of, and protections for, vulnerable groups and individuals; and, 4) supporting the protection and recovery of survivors of trafficking in persons (TIP) including through SEED’s shelter for victims of trafficking and those at risk, after care services, and prevention work to reduce the risk of trafficking through public awareness, technical assistance, and advocacy for legal, regulatory, policy, process, and institutional changes. 

Role of the Case Manager: Case manager will provide services to protect, empower and support the recovery of vulnerable individuals through comprehensive mental health and psychosocial support services to survivors of trafficking and gender-based violence, as well as other individuals at risk of trafficking. The case manager will work with clients in SEED’s shelter for victims of trafficking, to holistically address their emerging and identified needs. The case manager must be willing and interested to work with team members and clients from diverse cultural settings and backgrounds. All services will be provided in accordance with international ethical standards.

Specific Tasks:

  • Provide comprehensive case management including a needs assessment, care planning, and follow up of cases and provision of psychosocial support in order to meet the needs of the survivors. 
  • Facilitate referrals to partner agencies providing services in accordance with the Standard of Care, as needed per each individual case. Ensure particularly complicated cases are identified and referred to the Case Management Team Lead.
  • Facilitate the provision of ongoing services and linkages with service providers for MHPSS services, legal services, medical and any other needs as identified during the care planning. 
  • Document all interactions with clients or other contacts in relation to a client’s case in accordance with SEED’s case management system.
  • Develop and facilitate effective group sessions, as relevant to the population being served.
  • Participate in ongoing case conferences and supervision sessions with the Case Management Team Lead and MHPSS Project Manager, as required.
  • Attend relevant training sessions, as assigned, to ensure that the highest quality services can be delivered.
  • Participate in self  personal development and identification of areas of professional development to enhance skills and knowledge.
  • Maintain positive relationships with the survivors, colleagues and other service delivery partners.
  • Perform other duties as necessary, as assigned by the supervisor.

Essential criteria 

  • University degree in social work, psychology or a related field.
  • Minimum of 2 years of professional experience as a social worker, caseworker, or case manager within an NGO.
  • Experience providing case management, basic psychosocial support services, experience providing psychological first aid. Working in a protective shelter environment a plus.
  • Experience working with survivors of SGBV, trafficking and other populations experiencing a lack of social protection and social inequalities desirable.
  • Strong belief in human rights and gender equality.
  • While all case managers will receive training and supervision, the case manager must be compassionate, confident, diligent, trustworthy, resourceful, interested in learning new skills, and able to work both independently and as part of a team.
  • Good interpersonal skills including the ability to gain trust and build relationships with team members and clients.
  • Strong computer skills.
  • High standard of spoken and written in English, Arabic, and Kurdish.
  • Ability to work in a stressful setting and adapt quickly to changing environments.


  • Send one PDF with your cover letter, CV, and contact information for 3 references to using Case Manager” as the subject of your e-mail. 
  • Applications will be accepted and reviewed on a rolling basis until the position is filled. 
  • Only complete applications will be reviewed. NO CALLS PLEASE. Only short-listed candidates will be contacted.