Job Title: Case Manager (Counter-Trafficking in Persons)
Location: Erbil, Kurdistan Region, Iraq (KRI).
Type of position: Employment Contract
Length of Contract: 12 months
Compensation and Benefits: Competitive salary and benefits commensurate with skills
and experience. Local compensation package.
About SEED Foundation: SEED Foundation is a locally-registered NGO in the Kurdistan
Region of Iraq. SEED’s mission is to protect, empower, and support the recovery of
survivors of violence and others at risk. SEED is committed to delivering quality and
holistic approaches, combining international expertise and local know-how to achieve
results for the people of Iraq and Kurdistan. SEED’s programming focuses on four key
objectives: 1) the delivery of transformational, comprehensive MHPSS services including
case management, mental health, and legal services, as well as psychosocial support
activities; 2) strengthening the capacity of service providers through education, training,
and capacity-building programs; 3) promoting policy and social change to strengthen the
rights of, and protections for, vulnerable groups and individuals; and, 4) supporting the
protection and recovery of survivors of trafficking in persons (TIP) including through
SEED’s shelter for victims of trafficking and those at risk, after care services, and
prevention work to reduce the risk of trafficking through public awareness, technical
assistance, and advocacy for legal, regulatory, policy, process, and institutional changes.
Role of the Case Manager: Case manager will provide services to protect, empower and
support the recovery of vulnerable individuals through comprehensive mental health
and psychosocial support services to survivors of trafficking and gender-based violence,
as well as other individuals at risk of trafficking. The case manager will work with clients
in SEED’s shelter for victims of trafficking, to holistically address their emerging and
identified needs. The case manager must be willing and interested to work with team
members and clients from diverse cultural settings and backgrounds. All services will be
provided in accordance with international ethical standards.
• Provide comprehensive case management including a needs assessment,
care planning, and follow up of cases and provision of psychosocial
support in order to meet the needs of the survivors.
• Facilitate referrals to partner agencies providing services in accordance
with the Standard of Care, as needed per each individual case. Ensure
particularly complicated cases are identified and referred to the Case
Management Team Lead.
• Facilitate the provision of ongoing services and linkages with service
providers for MHPSS services, legal services, medical and any other needs
as identified during the care planning.
• Document all interactions with clients or other contacts in relation to a
client’s case in accordance with SEED's case management system.
• Develop and facilitate effective group sessions, as relevant to the
population being served.
• Participate in ongoing case conferences and supervision sessions with the
Case Management Team Lead and MHPSS Project Manager, as required.
• Attend relevant training sessions, as assigned, to ensure that the highest
quality services can be delivered.
• Participate in self personal development and identification of areas of
professional development to enhance skills and knowledge.
• Maintain positive relationships with the survivors, colleagues and other service
• Perform other duties as necessary, as assigned by the supervisor.
• University degree in social work, psychology or a related field.
• Minimum of 2 years of professional experience as a social worker, caseworker,
or case manager within an NGO.
• Experience providing case management, basic psychosocial support services,
experience providing psychological first aid. Working in a protective shelter
environment a plus.
• Experience working with survivors of SGBV, trafficking and other populations
experiencing a lack of social protection and social inequalities desirable.
• Strong belief in human rights and gender equality.
• While all case managers will receive training and supervision, the case manager
must be compassionate, confident, diligent, trustworthy, resourceful, interested
in learning new skills, and able to work both independently and as part of a
• Good interpersonal skills including the ability to gain trust and build relationships
with team members and clients.
• Strong computer skills.
• High standard of spoken and written in English, Arabic, and Kurdish.
• Ability to work in a stressful setting and adapt quickly to changing environments.
● Send one PDF with your cover letter, CV, and contact information for 3
references to firstname.lastname@example.org using “Case Manager” as the subject of
● Applications will be accepted and reviewed on a rolling basis until the position is
● Only complete applications will be reviewed. NO CALLS PLEASE. Only short-listed candidates will be contacted.