Job Title: IT Officer

Location: Erbil, Kurdistan Region, Iraq (KRI), with regular travel to other areas in KRI 

Type of Contract: Full time, Employment Contract 

Length of Contract: One year 

About SEED Foundation:

SEED Foundation (SEED) is a registered charity organization in Erbil, Kurdistan Region of Iraq, whose mission is to protect, empower, and support the recovery of survivors of violence and others at risk. SEED works with survivors of violence and conflict in the KRI to help them rebuild their lives, including survivors of gender based violence (GBV), trafficking, torture, internally displaced Iraqis, refugees, members of religious and ethnic minority groups, and other vulnerable people. SEED provides comprehensive services for survivors including case management, mental health and legal services, as well as psychosocial support activities. SEED also works to improve the skills of local psychologists and other service providers through education, training and supervision programs to better equip them to help individuals and communities heal. SEED works with local institutions and others to promote laws, policies and procedures that promote human rights and the protection of the most vulnerable. Our work reflects international best practices and expertise, combined with local know-how and understanding. 

Role of the IT Officer:                                                                                                                         The IT Officer provides support in diagnosing computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs. Also, IT Officer will be responsible to set up computer equipment, schedule maintenance and teach end users to use programs

Main Duties and Responsibilities

  • Providing technical system support to end users and responding to IT incidents and request
  • Supporting and troubleshooting desktop client and server hardware and software issues
  • Ensuring that IT systems are effectively protected while maintaining system availability
  • Analyzing, troubleshooting and resolving system hardware, software and networking issues
  • Configuring, optimizing, fine-tuning and monitoring operating system software and hardware
  • Performing system backups and recovery
  • Performs the process of all employee laptop/desktop back-ups on monthly basis
  • Creates and maintains employee email accounts in accordance to SEED’s policies and procedures
  • Train employees on how to use Gmail, Google Calendar and Google Drive
  • Creates a network system for SEED’s Operations
  • Directs the correct system and network administration actions during an event causing service outage
  • Monitoring the operation applications and storage devices to ensure services are properly provisioned
  • Confers with software systems engineering or applications programming personnel in the event that errors require a change of instructions or sequences of operations

Essential criteria

  • Proven experience as IT Officer or relevant position 
  • Excellent diagnostic and problem solving skills 
  • Excellent communication ability 
  • At least three years’ experience in similar role
  • Strong English language skills, with Kurdish and/or Arabic desirable
  • Outstanding organizational and time-management skills 
  • In depth understanding of diverse computer systems and networks 
  • Good knowledge of internet security and data privacy principles 
  • Degree in Computer Science, engineering or relevant field 
  • Certification as IT Officer will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
  • Treat all people with respect regardless of age, gender, religion, nationality, sexual orientation, disability status, marital status and ethnicity.
  • Work collaboratively with all colleagues.
  • Maintain a positive, cooperative attitude.

To Apply 

Please e-mail the following in one PDF to using “IT  Officer“ and Your FULL NAME” as the subject of your e-mail 

  • Cover letter
  • Resume 
  • three references with complete contact information

Applications will be accepted and reviewed on a rolling basis until the position is filled. Only complete applications will be reviewed

NO CALLS PLEASE. Only short-listed candidates will be contacted