SEED Foundation is a locally-registered NGO in the Kurdistan Region of Iraq. SEED’s mission is to protect, empower, and support the recovery of survivors of violence and others at risk. SEED is committed to delivering quality and holistic approaches, combining international expertise and local know-how to achieve results for the people of Iraq and Kurdistan. SEED’s programming focuses on four key objectives: 1) the delivery of transformational, comprehensive MHPSS services including case management, mental health, and legal services, as well as psychosocial support activities; 2) strengthening the capacity of service providers through education, training, and capacity-building programs; 3) promoting policy and social change to strengthen the rights of, and protections for, vulnerable groups and individuals; and, 4) supporting the protection and recovery of survivors of trafficking in persons (TIP) including through SEED’s shelter for victims of trafficking and those at risk, after care services, and prevention work to reduce the risk of trafficking through public awareness, technical assistance, and advocacy for legal, regulatory, policy, process, and institutional changes.
The Service Delivery Coordinator will provide coordination and management to a multidisciplinary team of service providers including psychologists and case managers delivering clinical and community-based MHPSS services to survivors, and those at risk of violence including IDPs, refugees, host community; survivors of GBV, trafficking, etc. The SDC will provide oversight, direction, guidance, mentoring, and feedback to staff which they supervise. They will seek to ensure that service providers are providing high-quality services, consistent with SEED policies and programs. He/she will be supporting challenging and complex cases; ensure that all documentation and reporting requirements are completed by staff; support the operational needs of the team; identify areas of needed training and capacity building, and provide hands-on coaching assistance and training, or arrange for training. He/She will provide supervision and oversight by visiting program locations, coordinating all MEAL reporting, and supporting verification of services.
He/she will report to and coordinate closely with the Program Manager and also with the mental health advisor , psychosocial support, and case management technical advisors to ensure quality services.
He/she will be the main manager of the Service Line that operates in working hours responding to referral requests from partners and service requests from the general public.
The successful candidate must be compassionate, confident, energetic, proactive, encouraging, diligent, trustworthy, resourceful with experience providing case management and/or clinical and community-based MHPSS services to survivors of violence and vulnerable individuals. The SDC must be willing and interested to work with team members and residents of different religious, ethnic, cultural, educational, and socio-economic backgrounds. All services will be provided in accordance with international ethical standards.