Job Title: Shelter Manager
Location: Erbil, Kurdistan Region, Iraq (KRI), with occasional travel to KRI areas
Type of Contract: Full time – 40 hours per week, plus on-call responsibilities
Length of Contract: 12 Months
Date Posted: 14 April, 2019
About SEED Foundation:
SEED Foundation (SEED) is a registered charity organization in Erbil, Kurdistan Region of Iraq, whose mission is to promote the Kurdistan Region’s (KRI) social, educational and economic development, human rights, and to address the humanitarian needs of the residents of the region. SEED works with survivors of violence and conflict in the KRI to help them rebuild their lives. SEED takes a comprehensive approach to recovery, integrating psychotherapy and case management services with a range of vocational, educational and recreational activities, to reduce symptoms of trauma, empower and protect survivors, and improve individual and family well-being. SEED also works to improve the skills of local psychologists and other service providers through education, training and supervision programs to better equip them to help individuals and communities heal. Finally, SEED works with local institutions and others to promote laws, policies and procedures that promote human rights and the protection of the most vulnerable. Our work reflects international best practices and expertise, combined with local know-how and understanding.
About the STEPS Center:
The STEPS Center is a shelter for survivors of trafficking and those at-risk exists to protect, empower, and support the recovery and reintegration of survivors and those at-risk of human trafficking. The STEPS Center exists through a public-private partnership between SEED and the Kurdistan Regional Government. The objectives of the shelter are to 1) provide safe shelter to survivors and those at-risk; 2) provide comprehensive services to survivors necessary to support their recovery and reintegration goals, including services for physical health, mental health, legal support, economic empowerment, social support, and long-term housing options; and 3) equip residents to know and claim their rights. The shelter staff are committed to providing services that are survivor-centered, rights-based, trauma informed, and non-discriminatory.
Role of the Shelter Manager:
The Shelter Manager is responsible for the day-to-day management of the shelter for survivors of human trafficking and those at-risk, ensuring all shelter policies, procedures, and guidelines are followed by shelter staff. Additionally, the Shelter manager will collaborate with government and NGO partners to ensure holistic service provision within the shelter. The Shelter Manager will ensure dignity, respect, and confidentiality of all staff and residents within the shelter, upholding the shelter’s mission, objectives, core values, and guiding principles. The safety, health, and wellbeing of shelter residents and staff is the Shelter Manager’s primary objective in addition to successful budget and administrative management of all shelter operations.
Management & Administration – 50%
- Ensure all shelter policies and procedures are adhered to within the shelter.
- Lead the Admissions Committee to review assessments for individuals requesting shelter assistance.
- Provide ongoing supervision to direct reports, including the creation of annual staff work plans and performance reviews.
- Identify staff training needs and arrange and/or deliver required trainings.
- Oversee day-to-day budget and funds management under multiple grants, including making accurate projections and ensuring efficient spending in accordance with donor requirements.
- Oversee all administrative needs of shelter, including procurement and maintenance.
- Maintain safety and security systems and procedures within the shelter.
- Ensure service delivery within the shelter is in line with SEED and STEPS Center values and operating principles.
Partnership & Coordination Development – 25%
- Develop strategic partnerships for comprehensive service provision within the shelter, including the vetting of all potential partners.
- Maintain effective relationships through strong, consistent communication with partners and clear written agreements.
- Work closely with partners to ensure the needs of residents are consistently met.
Reporting & Strategic Planning – 20%
- Ensure all staff understand and have the capacity to follow monitoring and evaluation procedures.
- Manage a database for the shelter program.
- Make recommendations for program development and course correction.
- Produce high quality monthly reports within assigned timeframes.
- Pursue sustainable funding streams for shelter operations through robust strategic planning, budget development, and contributions to donor proposals.
Communications and Organizational Representation – 5%
- Represent the shelter with the cluster system, donors, and other stakeholders, as is deemed strategic and relevant.
- Develop content and reporting for websites, newsletters, social media and occasionally work with media to promote the work of the shelter.
- Build and maintain a strong working relationship with government and non-government partners and represent and promote the shelter’s mission, values, and work.
- University degree in social work, law, sociology, psychology, or a related field
- Experience working with survivors of gender-based violence for 5+ years
- Experience working within a shelter serving survivors of violence preferred
- Administrative and leadership experience; experience providing supervision and oversight to case managers strongly preferred
- Strong belief in human rights and equality
- Excellent interpersonal skills, diplomacy, and persuasion skills
- Strong ability to work independently, including ability to multitask, prioritize competing tasks, and manage time effectively
- High standard of spoken and written Kurdish and English; Arabic a plus
- Good computer skills, including the use of email and Microsoft Word and Excel
- Ability to work in a stressful setting and adapt quickly to changing environments
Salary, benefits and allowances dependent on skills and qualifications. Please create one PDF document containing the following items and e-mail to firstname.lastname@example.org using “Shelter Manager – FULL NAME” as the subject of your email:
- Cover letter
- Three references with complete contact information
Applications will be accepted and reviewed on a rolling basis until the position is filled. Only complete applications will be reviewed.
NO CALLS PLEASE. Only short-listed candidates will be contacted