Job Title: STEP Center Service Delivery Coordinator  (Female)

Location: Erbil, Kurdistan Region, Iraq (KRI). 

Type of position: Employment contract/ Full time

Length of Contract: 12 months

Compensation and Benefits: Competitive salary and benefits commensurate with skills and experience. Local Compensation Package

About SEED Foundation: SEED Foundation is a locally-registered NGO in the Kurdistan Region of Iraq. SEED’s mission is to protect, empower, and support the recovery of survivors of violence and others at risk. SEED is committed to delivering quality and holistic approaches, combining international expertise and local know-how to achieve results for the people of Iraq and Kurdistan. SEED’s programming focuses on four key objectives: 1) the delivery of transformational, comprehensive MHPSS services including case management, mental health, and legal services, as well as psychosocial support activities; 2) strengthening the capacity of service providers through education, training, and capacity-building programs; 3) ​ promoting policy and social change to strengthen the rights of, and protections for, vulnerable groups and individuals; and, 4) supporting the protection and recovery of survivors of trafficking, including through SEED’s shelter for victims of trafficking and those at risk, aftercare services, and prevention work to reduce the risk of trafficking through public awareness, technical assistance, and advocacy for legal, regulatory, policy, process, and institutional changes.  

About the STEPS CENTER:  The STEPS Centre is a shelter for survivors of trafficking and those at-risk exists to protect, empower, and support the recovery and reintegration of survivors and those at-risk of human trafficking. The STEPS Center exists through a public-private partnership between SEED and the Kurdistan Regional Government. The objectives of the shelter are to 1) provide safe shelter to survivors and those at-risk; 2) provide comprehensive services to survivors necessary to support their recovery and reintegration goals, including services for physical health, mental health, legal support, economic empowerment, social support, and long-term housing options; and 3) equip residents to know and claim their rights. The shelter staff are committed to providing services that are survivor-centered, rights-based, trauma informed, and non-discriminatory.

Role of Service Delivery Coordinator: The Service Delivery Coordinator will provide coordination and management to a multidisciplinary team of service providers including  Case Managers, Nurse, Lawyer and Psychologists delivering comprehensive aftercare services to survivors of trafficking and other at risk survivors in the shelter. The Coordinator will provide oversight, direction, guidance, mentoring, and coaching  to staff which they supervise to enhance the quality of support and strengthen their capacity to deliver. They will seek to ensure that service providers are providing high-quality services, consistent with SEED policies and programs. The SDC will support the management of  challenging and complex cases; ensure that all documentation and reporting requirements are completed by staff; support the operational needs of the team; facilitate the weekly case conference,  identify areas of needed training and capacity building, and provide hands-on coaching assistance and training for staff. The SDC will report to and coordinate closely with the Shelter  Manager and liaise with the  Technical Advisors to ensure quality services to the Residents in the Shelter 


Team Management and Supervision -60% 

  • Coordinate and supervise service providers (Case Managers, Lawyer and Psychologist) in the delivery of aftercare services in the Shelter , ensuring service delivery is in line with SEED values and operating principles including confidentiality, SOPs, SEED policies. 
  • Ensuring that all referrals received are assigned to a Case Manager, Psychologist, and assigned a case number, and inputted into Commcare. 
  • Provide consistent management supervision to service providers, in collaboration with technical advisors, to ensure quality care is provided to cases and that appropriate referrals are made, ensuring any clinically complex cases are referred for consultation and implementing case conferences. 
  • Monitor the provision of aftercare services in the shelter and meeting the standards agreed upon.
  • Contribute to the development and coordinate the implementation of psychosocial support activities; monitor the delivery of PSS. 
  • Ensure staff conduct thorough needs assessments to understand case strengths and needs as well as the collaborative development of  care plans, timely feedback to residents and well designed followup of cases. 
  • Facilitate referrals to partner agencies providing services in accordance with SEED policy, as needed per each individual case. 

Staff Mentorship and Coaching-20%

  • Identify the capacity development needs of staff, make recommendations for meeting identified needs, and provide training in collaboration with management. 
  • Devise capacity development plans for all staff based on their identified capacity needs
  • Provide regular constructive feedback to the staff
  • Ensure all staff have work plans in place and are provided feedback on a routine basis, as well as during Performance Appraisals. 

Reporting and MEAL – 20% 

  • Contribute to monthly service delivery reports and programmatic quarterly reports. 
  • Ensure staff complete all reporting as required in the SEED platforms
  • Contribute to reviews of data, client audits, and other monitoring tasks as assigned.
  • Contribute to monthly service delivery reports and programmatic quarterly reports. 

Essential criteria:

  • Bachelor’s degree in Social Work.
  • Five years of experience overseeing anti-trafficking and/or protection programming 
  • Experience in shelter programming for at-risk populations or After Care assistance to VOTs
  • Experience providing supervision and oversight to MHPSS service providers preferred
  • Strong belief in human rights and gender equality
  • Excellent interpersonal skills, diplomacy, and persuasion skills
  • Strong ability to work independently, including the ability to multitask, prioritize competing tasks, and manage time effectively
  • High standard of spoken and written English; Arabic and/or Kurdish a plus
  • Excellent computer skills 
  • Ability to work in a stressful setting and adapt quickly to changing environments
  • Willingness to live in Kurdistan Region, Iraq


  • Send one PDF with your cover letter, CV, and contact information for 3 references to using “Service Delivery Coordinator” as the subject of your email. 
  • Applications will be accepted and reviewed on a rolling basis until the position is filled. 
  • Only complete applications will be reviewed. NO CALLS PLEASE. Only short-listed candidates will be contacted.